Privacy Policy
Your privacy matters to us. This comprehensive policy explains how relyntosymiq collects, uses, and protects your personal information across our income budgeting platform.
Information We Collect
At relyntosymiq, we collect various types of information to provide you with the best possible income budgeting experience. Understanding what we collect helps you make informed decisions about sharing your data with us.
Personal Information
Account Information: When you create an account, we collect your name, email address, phone number, and any profile information you choose to provide. This helps us personalize your experience and communicate important updates about our services.
Financial Data: Our income budgeting tools require access to your financial information, including income sources, expense categories, and budgeting goals. We handle this sensitive information with the highest security standards and never share it without your explicit consent.
Usage Information: We collect data about how you interact with our platform, including pages visited, features used, time spent on different sections, and your preferences. This helps us improve our services and provide more relevant recommendations.
Device Information: We automatically collect technical information about your device, including IP address, browser type, operating system, and mobile device identifiers. This information helps us ensure our platform works properly across different devices and browsers.
Communication Records: When you contact our support team or participate in surveys, we keep records of these interactions to improve our customer service and understand your needs better.
We never collect more information than necessary to provide our services. You have control over what personal information you share with us, and we're committed to being transparent about our data collection practices.
How We Collect Information
We collect information through multiple channels to ensure we can provide comprehensive budgeting services. Most information comes directly from you when you use our platform, but we also use automated technologies to gather usage data and improve your experience. Additionally, we may receive information from trusted third-party services that you choose to connect to your relyntosymiq account, such as bank integrations or financial data providers.
How We Use Your Information
Your information enables us to deliver personalized income budgeting services and continuously improve our platform. We use your data responsibly and only for purposes that benefit your financial planning experience.
Service Delivery: We use your information to provide core budgeting features, generate financial insights, create personalized recommendations, and help you track your income and expenses effectively.
Account Management: Your personal information helps us maintain your account, process your requests, provide customer support, and ensure the security of your financial data.
Platform Improvement: We analyze usage patterns and feedback to enhance our features, develop new tools, fix technical issues, and create a better user experience for all our customers.
Communication: We use your contact information to send important updates about your account, notify you of new features, share educational content about budgeting, and respond to your inquiries.
Security and Compliance: Your information helps us detect and prevent fraud, ensure compliance with financial regulations, protect against unauthorized access, and maintain the integrity of our platform.
We never use your personal financial information for advertising purposes or sell it to third parties. Our use of your data is always focused on improving your budgeting experience and protecting your financial privacy.
Information Sharing and Disclosure
We maintain strict controls over how your information is shared. relyntosymiq only discloses your personal information in specific, limited circumstances that are necessary for our service delivery or required by law.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These companies may access your information only to perform specific services on our behalf, such as data hosting, payment processing, or customer support. All service providers are bound by strict confidentiality agreements and must meet our security standards.
Legal Requirements
We may disclose your information when required by law, such as in response to court orders, government investigations, or regulatory requests. We will notify you of such disclosures unless prohibited by law.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will provide notice and ensure that your privacy rights are protected throughout any such transition.
We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your financial data remains confidential and is only shared when necessary to provide our services or comply with legal obligations.
Your Privacy Rights
You have significant control over your personal information and how we use it. relyntosymiq is committed to respecting your privacy rights and providing you with the tools to manage your data effectively.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this information in a clear, readable format within 30 days of your request.
Correct Information
If any of your personal information is incorrect or outdated, you can request corrections. Most information can be updated directly through your account settings.
Delete Your Data
You have the right to request deletion of your personal information. We'll remove your data while retaining only what's legally required for record-keeping purposes.
Data Portability
You can request to receive your personal data in a structured, machine-readable format, or have it transferred directly to another service provider where technically feasible.
Restrict Processing
You can request that we limit how we process your personal information in certain circumstances, such as while we verify the accuracy of disputed data.
Withdraw Consent
Where we process your information based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before your withdrawal.
How to Exercise Your Rights
Contact our privacy team using the information provided below. Include your full name, email address associated with your account, and specify which rights you'd like to exercise.
We'll verify your identity to protect your information from unauthorized access. This may involve confirming details about your account or recent account activity.
Once verified, we'll process your request within the legally required timeframes, typically within 30 days. Complex requests may take longer, and we'll keep you informed of our progress.
You'll receive confirmation once your request is complete, along with any relevant information or documentation related to the action taken on your behalf.
Data Security and Protection
Protecting your financial information is our top priority. relyntosymiq employs multiple layers of security to safeguard your data against unauthorized access, disclosure, or misuse.
Technical Safeguards
Encryption: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption. Your sensitive financial information is also encrypted when stored in our databases.
Access Controls: We implement strict access controls to ensure that only authorized personnel can access your information, and only when necessary for providing our services or resolving support issues.
Network Security: Our systems are protected by firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorized access and detect potential threats.
Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems and processes.
Operational Security
Beyond technical measures, we maintain comprehensive operational security practices. Our staff receives regular training on data protection and privacy requirements. We maintain incident response procedures to quickly address any potential security issues, and we regularly review and update our security practices to address emerging threats.
While we implement robust security measures, no system is completely immune to threats. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized access to your account.
Data Retention and International Transfers
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention practices are designed to balance your privacy rights with our operational needs and regulatory requirements.
Retention Periods
Account information and financial data are retained while your account remains active and for up to seven years after account closure to comply with financial record-keeping requirements. Usage data and analytics information are typically retained for three years to help us improve our services. Communication records are kept for five years to maintain customer service quality and resolve any disputes.
International Data Transfers
As an Australian-based company, we primarily store and process your data within Australia. However, some of our service providers may operate internationally. When we transfer data outside Australia, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Data Disposal
When we no longer need your information, we securely delete or anonymize it using industry-standard methods. This ensures that your personal information cannot be recovered or reconstructed after disposal.
Updates to This Policy
This privacy policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We're committed to keeping you informed about how we protect your privacy.
When we make significant changes to this policy, we'll notify you through email or by displaying a prominent notice on our platform. For minor updates, such as clarifications or formatting changes, we'll update the "Last Updated" date at the top of this policy.
We encourage you to review this policy periodically to stay informed about our privacy practices. Your continued use of our services after policy updates indicates your acceptance of the changes.
If you disagree with any changes to our privacy policy, you have the right to close your account and request deletion of your personal information, subject to any legal retention requirements.
Contact Our Privacy Team
If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with your personal information, our privacy team is here to help.
We typically respond to privacy inquiries within 48 hours and will work with you to address any concerns about your personal information.